Privacy Policy
This Privacy Policy outlines how www.mexicanwater.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
Contact
If you have any questions, need more details about our privacy practices, or wish to make a complaint, you can reach us via:
Email: info@mexicanwater.com
Mail: Mexican Water, Fort Lauderdale, FL, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, browsing activity, and necessary details for processing your purchases. If you contact us for support, we may collect additional information. This Privacy Policy refers to any personally identifiable information as “Personal Information.” Below is a breakdown of what we collect and why:
Device Information
• Purpose of Collection: To ensure the Site loads properly for you and to perform analytics for optimization.
• Source of Collection: Automatically collected via cookies, log files, web beacons, and similar technologies.
• Disclosure for Business Purposes: Shared with our service providers, including Shopify.
• Personal Information Collected: Web browser version, IP address, time zone, cookie data, pages visited, search terms, and interactions with the Site.
Order Information
• Purpose of Collection: To fulfill orders, process payments, arrange shipping, provide invoices, confirm orders, and detect potential fraud.
• Source of Collection: Collected from you at checkout.
• Disclosure for Business Purposes: Shared with our payment processors, shipping providers, and fulfillment services.
• Personal Information Collected: Name, billing and shipping address, payment details, email, and phone number.
Customer Support Information
• Purpose of Collection: To provide customer service.
• Source of Collection: Collected from you.
• Disclosure for Business Purposes: Shared with third-party customer support service providers as needed.
• Personal Information Collected: Name, contact details, and relevant correspondence.
Minors
The Site is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
Sharing Personal Information
We share personal information with service providers to operate our business and fulfill our obligations, including:
• Shopify, which powers our online store (more on their privacy policy here: Shopify Privacy Policy).
• Legal Compliance, where required to respond to subpoenas, search warrants, or other lawful requests.
Behavioral Advertising
We use your personal information to deliver targeted advertisements and marketing. This may include:
• Google Analytics, which helps us understand Site usage (more on how Google uses personal information: Google Privacy Policy). You can opt out of Google Analytics here.
• Advertising Partners, with whom we share browsing data for personalized ads through cookies or similar technologies.
You can opt out of targeted advertising through:
• Facebook: Ad Settings
• Google: Ad Settings
• Bing: Personalized Ads
For additional opt-out options, visit the Digital Advertising Alliance.
Using Personal Information
We use your personal information to:
• Offer products and process transactions
• Provide customer service
• Ship and fulfill orders
• Keep you informed about new products, promotions, and updates
Data Retention
We retain your personal information unless you request its deletion. To request removal, please contact us.
Automatic Decision-Making
If you reside in the EEA (European Economic Area), you have the right to object to decisions made solely based on automated processing. We do not engage in automated decision-making that significantly affects users. However, Shopify may use limited automated processes for fraud prevention.
Selling Personal Information
Our Site does not sell personal information as defined under the California Consumer Privacy Act (CCPA).
Your Rights
If you are a California resident, you have the right to:
• Access personal information we hold about you
• Request updates, corrections, or deletions
• Transfer your data to another service provider
To exercise these rights, contact us at info@mexicanwater.com.
Cookies
Cookies are small files stored on your device to enhance your browsing experience. We use cookies for:
• Site functionality (e.g., shopping cart, user authentication)
• Performance tracking (e.g., Google Analytics)
• Advertising (e.g., Facebook, Google Ads)
For cookie management, visit: All About Cookies.
Do Not Track
Since there is no industry consensus on responding to “Do Not Track” signals, we do not alter our data collection practices when detecting such signals from browsers.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
Complaints
If you have concerns about our data handling, please contact us at info@mexicanwater.com. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Last updated: February 2025